Challenges
Inadequate Customer Support Evaluation:
- – Real estate lacks tools for comprehensive assessment of support agencies and agents.
- – Monitoring interactions and lead quality is challenging without systematic analysis.
Sales Quality Assessment Complexity:
- – Evaluating agent adherence to scripts is time-consuming and complex.
- – Manual methods don’t provide accurate insights into sales effectiveness.
- – Unclear insights into missed leads and sales inefficiencies.
- – Incomplete or inaccurate call data hampers meaningful analysis.