This project introduces a comprehensive reporting tool to meticulously analyze customer support agencies and representatives within the real estate domain. The tool incorporates a range of features, including statistical insights into generated leads, calls, and missed opportunities for each support representative. Additionally, an AI-powered module assesses sales quality by comparing it against a base script. By leveraging NLP techniques, the project transcribes and contextually analyzes calls, capturing visual descriptions of how real estate agents adhere to scripts. Semantic and syntactic analyses further enable the evaluation of exact and varied word sequences.