Job Description:
Deline Media is a leading BPO provider in Lahore with our off-shore office based in New York, USA. We provide Customer Service & Operational Support to clients in the US working in various domains. We are looking for dynamic individuals to join our Medical Billing Team. Below are the details.
Duties and Responsibilities:
- Collect on delinquent accounts and aggressively work the aging receivables for both patient and insurance balances
- Resubmit charges for reprocessing, i.e., provide supporting documentation for medical necessity and/or take corrective action for resubmission
- Appeal outstanding denials issued by the insurance carrier
- Retrieve explanation of benefits from payer portals to reconcile deposits and post both payer and patient payments expeditiously
- Proactively communicate identified denial trends
- Responsible for charge and payment entry within Electronic Health Records.
- Coordinates and clarifies with providers, when necessary, on information that seems incomplete or is lacking for proper account/ claim adjudication
- Responsible for correcting, completing, and processing claims.
- Perform follow-up with insurance companies on unpaid insurance accounts identified through aging reports
- Managing communication and coordination with internal departments.
- Handling all channels efficiently (Calls, Emails, Chats & Faxes).
- Maintain the protocols and documentation of each performed task.
- Performs miscellaneous job-related duties as assigned.
Requirements:
- Strong communication skills, writing skills along with active listening.
- Familiarity with EMR/EHR systems and practice.
- Ability to multi-task, set priorities and manage time effectively.
- Computer literacy.
- Previous experience in a customer support role or documentation specialist (Minimum 1 year).
- University/college degree or equivalent diploma.
- Adaptability and flexibility.
- Attention to detail & Pressure handling.
- Age requirement 20-35 Years
Why Join Us?
- Get a chance to contribute and get recognition from Day 1.
- Work 5 days a week (Enjoy work-life balance).
- A fun-loving yet professional atmosphere that prioritizes employee well-being.
- Enjoy our cafeteria and a cutting-edge gaming zone.
- A friendly, Supportive, Professional and achievement-oriented management team.
- Company-sponsored training, workshops, educational opportunities, development and career growth opportunities.
Perks & Benefits:
- Market Competitive Salary.
- Inclusive health insurance plans for entire families, covering outpatient, inpatient, and maternity care.
- Provident Fund.
- Paid leaves: 30 paid leaves in a year
- Fuel Allowance
- Gratuity
- EOBI
- Public Holiday Allowance.
- Employee Referral Bonus.
- Annual Salary Reviews.
