Why should you join Deline Media Group Of Companies
Join an innovative and supportive team that prioritizes your growth and well-being. Contribute towards impactful projects, maintain a healthy work-life balance, and thrive in a culture that values and rewards excellence.
Job Responsibilities:
The resource needs to
- Take ownership of the user experience, ensuring comprehensive issue resolution, and collaboration with various teams including software developers
- Interact with International Product/Solution users seeking technical assistance through chat, email, and phone, while delivering accurate information related to Healthcare IT Services
- Track, document, and monitor issues related to our Healthcare solution to ensure timely resolution
- Escalate complex issues when necessary
- Address user inquiries and concerns related to our solution promptly and effectively
- Educate user on our Healthcare solution
- Adapt your communication style to suit different audiences
- Excel in a culture that values shared expertise and welcomes feedback
- Be flexible in job responsibilities
- Efficiently manage your time, demonstrating the ability to multitask, organize, and prioritize tasks effectively
- Document solutions and create knowledge base articles for common issues
- Adhering to all company policies and procedures
Note: These above responsibilities and KPIs are not definitive and may be subject to future amendments.
Requirements:
- Excellent communication skills (both verbal and written)
- Proficient with MS Office particularly MS Excel (Spreadsheet)
- Proficiency in troubleshooting and resolving technical issues
- Flexible to work in shifts
- Strong team player mentality
- Work independently in a fast-paced, ever-changing environment
- Building lasting relationships with clients and other team members based on trust and reliability
- Collaborate with team members to improve support processes and user experience
- Participating in training sessions and other educational opportunities to enhance the company and personal profile
- Preference will be given to candidates with experience in product support, especially within the healthcare sector
- Adhering to all company policies and procedures
Eligibility Criteria:
- Education: O/A-Levels or Graduate (preferred) / Masters (optional)
- Age limit: 22- 35 years
- Work experience: 0-2 years of experience in Customer Service, Chat Support, Service Desk (preferred).
